REFUNDS, CANCELLATIONS & RETURNS POLICY

Last Updated: June 11, 2026

At Yummy Box OPC (“Yummy Box XS”, “we”, “us”, or “our”), we aim to deliver fresh, nutritious, and high-quality meal allocations seamlessly to our campus community. Because our fulfillment pipeline runs alongside active school calendars and real-time class shifts, we enforce clear rules regarding pre-order cancellations, weather disruptions, wallet reversals, and product quality guarantees.

By scheduling pre-orders on xs.yummybox.ph, you explicitly acknowledge and agree to the following terms and conditions:

1. SUDDEN CAMPUS CLOSURES & CLASS SUSPENSIONS (FULL DAY)

In the event that a pre-paid order has been placed and the school administration or government authorities suddenly announce a full-day class suspension due to:

  • Severe inclement weather / typhoons,

  • Natural calamities (e.g., earthquakes, volcanic activity),

  • Scheduled or sudden institutional campus facility maintenance, or

  • Other unforeseen institutional circumstances,

🔄 The Reverse-to-Wallet Process:

All pre-orders scheduled for that specific calendar target date will be automatically canceled by our backend logistics system. Following internal administrative audit and data verification, all proceeds used for those orders will be refunded 100% back to your respective digital website wallets. * Note: Wallet credits can be used immediately to schedule future meal allocations once campus operations resume. Cash conversions or external gateway reversals (e.g., GCash/Maya) are not issued for automated schedule disruptions.

2. MID-CLASS SUSPENSIONS (HALF-DAY / LATE ANNOUNCEMENTS)

Our kitchen processing pipeline starts early in the morning to prepare fresh meal allocations before break periods begin. Therefore, the following strict rule applies to late cancellation changes:

⚠️ THE MID-DAY AMENDMENT TRIGGER RULE:

In the case of half-day or late announcements where school has already commenced classes and suspends operations mid-class or mid-day, all pre-orders for that date are considered officially SOLD.

Because raw ingredients have already been processed and cooked by our kitchen teams, no wallet refunds or order cancellations can be granted. Registered students, faculty, or staff members must claim their prepared food orders at their respective designated Yummy Box canteen collection stations before leaving the campus premises. Unclaimed items at the end of the modified operational window will be disposed of under regulatory food safety guidelines.

3. 100% SATISFACTION & PRODUCT REPLACEMENT GUARANTEE

We stand behind the absolute quality, freshness, and food safety profiles of every single box node dispatched from our canteens.

  • Product Replacement Only: We do not offer direct monetary cash refunds or digital credit reversals for consumed or distributed food items.

  • Assessment Protocol: If a food or beverage item is deemed unsatisfactory regarding its thermal profile, preparation consistency, or layout quality, you must flag the item immediately at the canteen counter line.

  • The Override: Following an immediate on-site assessment by our canteen facility management team, Yummy Box OPC will provide a immediate 100% product replacement with a fresh, equivalent menu option at no auxiliary cost to you.

4. STANDARD USER-INITIATED CANCELLATIONS

If you need to manually change, modify, or drop a scheduled pre-order tray allocation during normal operations, you must execute the cancellation update block through your personalized My Account Workspace domain prior to our established 10:00 PM evening cutoff timeline.

  • Manual tracking cancellations submitted before 10:00 PM the night before pickup will be completely credited back to your active digital wallet profile instantly.

  • Once the 10:00 PM lockout window closes, the distribution manifest locks, the kitchen pipeline parameters initialize, and the order parameters can no longer be modified or reversed.

5. CONTACT & DISPUTE COORDINATION

For any operational questions regarding localized suspension credits, custom wallet auditing reviews, or immediate product quality issues, connect directly with our canteen administration office team:

  • Email Contact: yboxph@gmail.com

  • Fulfillment Desk: Yummy Box OPC Canteen Operations Facility Desk (On-Campus).